JSK-MIND has developed the capability to light spark in your organization through our training and workshop design and facilitation.
We engage the mindsets of your people and make it fun and challenging to think and act in new ways that generate great internal customer experience.
01
MAKE THE EXCELLENCE COME TRUE
A fun and engaging way of learning.
Your associates will be inspired, motivated, raising the bar of your organization by creating a memorable and unique customer experience.
Taking your loyal customer to the level of fans for life.
MAKE THE EXCELLENCE COME TRUE
A dynamic, interactive session to help you accelerate your practice.
We will share customer experience as a framework and best practices.
This workshop is a combination of role play, coaching, presentation, facilitated ideation and small group work sessions.
Enhancing customer Experience, real cases, game changing differentiation and customer experience strategy will be included as topics for discovery and sharing.
02
MY LEADERSHIP
You will take your leadership skills to the highest level ever, cultivating trust engaging your employees to finally be able to engage your customers.
MY LEADERSHIP
Improve your performance by increasing your effective leadership skills and be ready to meet the difficult challenges of today’s economy and business world.
JSK-MIND leadership training courses provide numerous avenues for enhancing the qualities of good leadership in you and in your team.
Help you fulfill your potential through effective leadership skills training in areas like: team building, strategic planning, decision making and more.
All leadership seminars teach valuable insights, proven to work in a “real world” environment.
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02
MY LEADERSHIP
You will take your leadership skills to the highest level ever, cultivating trust engaging your employees to finally be able to engage your customers.
MY LEADERSHIP
Improve your performance by increasing your effective leadership skills and be ready to meet the difficult challenges of today’s economy and business world.
JSK-MIND leadership training courses provide numerous avenues for enhancing the qualities of good leadership in you and in your team.
Help you fulfill your potential through effective leadership skills training in areas like: team building, strategic planning, decision making and more.
MY LEADERSHIP workshop teach valuable insights, proven to work in a “real world” environment.
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03
WABI SABI HOOPS!! CULTURAL DIVERSITY
The WABI SABI concept is designed to Wow your internal customers creating an ongoing, lasting, emotional connection which will go beyond engagement. It’s also about being able to communicate and interact competently with people from other cultures. It is highly motivational.
WABI SABI HOOP!! Cultural Diversity
Awareness
Participants will gain awareness on the great impact that cultural differences may have on the associates’ behavior within an organization.
Insight
Participants will gain an in-depth understanding on the way stereotypes are developed creating barriers and magnifying misunderstandings.
Dialogue
Participants are encouraged to discuss in a correct manner how cultural, physical and racial differences affect themselves and others alike.
Issues-Solutions
Participants will be guided through the process of identifying potential diversity issues that may be present within the organization so that they can be addressed and an action plan to develop the potential of a diverse workforce may be implemented
Why
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Experiential training is memorable and cost effective.
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To build awareness within groups made of a different range of individuals (not just for diversity).
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To reinforce the positive aspects of cultural diversity.
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To prepare associates for potential overseas assignments.
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To build sensitivity towards cultural differences within the workplace.
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To introduce corporate culture to new associates.
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To help employees adjust during mergers or right sizing.
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To discuss conflict management.
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To encourage discussion between groups who have never worked
together.
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04
THE TEAM POWER
For many years TEAM POWER @ JSK-MIND has been exceeding customer expectations by providing fantastic, memorable teambuilding workshops and invaluable conference support. Our unique team building activities and corporate training programs cater for all groups and sizes. Teambuilding JSK-MIND specialize in group programs based on rewarding and challenging activities with the common aim of turning good teams into great teams.
THE TEAM POWER, are striving to help people realize and achieve their true potential, offering exciting, memorable, and practical corporate experiential activities, fun, challenging, and totally out of the box.
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05
AMP UP YOUR UP-SELLING & CROSS-SELLING
Upselling or cross-selling done right is a great way for hotels to increase guest satisfaction and loyalty as well as profit and ADR (Average Daily Rate).
Ultimately, both methods result in your customer getting more value from your property, and, in return, your property earning more loyalty and revenue from your customer; it’s the way of enhacing customer experience:
• Increased customer satisfaction and loyalty through service personalization and added value.
• Higher profitability and ADR through increased customer spending.
• Richer guest data for future personalization.
• Greater utilization of property amenities.
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06
THE POWER OF YOUR BODY LANGUAGE
Communications is more then words.
You will learn to understand what is and what is not being said through reading the other persons’ body language.
The Body language workshop enables you to connect emotionally with others, develop the ability to interpret other people’s body
language, understand how to manage your own gestures and the nonverbal cues.
How do you build trust, with your customer through nonverbal communication?
It is not what you say that matter, is the way your nonverbal communication manner act when you say it.
